Hopefully this is something trivial.
We're running v2.0.2 and have been using the default DB storage for
Attachments. However, we would like to switch to filestorage. So I've
added the following entries to /opt/otrs/Kernel/Config.pm and restarted
apache.
$Self->{TicketStorageModule} =
'Kernel::System::Ticket::ArticleStorageFS';
$Self->{ArticleDir} = '/opt/otrs/var/article';
Hoverwe, OTRS is still storing all attachments in the DB table, and the
article/ directory is as empty as ever. File permission on the articles
directory is:
drwxrwsr-x 2 otrs apache
Do I need to change or add other settings to force all attachments to be
dumped to FS rather than DB?
Regards,
Thomas
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