On Tue, 2006-01-24 at 11:34, Kizito Porta Balany? wrote: > Hello; I'm newbie and I have some questions: > > 1) I think that OTRS index the words of incoming & outgoing mails. > Does OTRS index the contents of attached files? > Does OTRS support indexing of pdf attached files and other formats?
OTRS indexes the plain text of the incoming/outgoing mail, table column article.a_body in the database. It doesn't (afaik) index the body text of attachments of any type. > 2) Each attached file, is it archived inside the database or outside > the database? So, if it is archived inside the DB, how the DB will > grow? If a customer sends to me a 500 MB exe file, my DB will grow 500 > MB? This is a configuration choice. The raw mail and the attachments are always kept by OTRS, they can either be in the database or on a local disk. Regards Stuart _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
