Thanks for the feedback Volker. That's my point, surely through the browswer interface I should be able initiate tasks and the "back-end" bit is automatically done. Just like if I add new groups or users, they are automatically created and rights etc. are set. Surely, if I then decide to rename them, everything should also be automatically done?
... if this is not possible, which files do I need to change (with regard to Group name change)? Thanks for your help. ________________________________ Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von [EMAIL PROTECTED] Gesendet: Dienstag, 24. Januar 2006 12:37 An: User questions and discussions about OTRS.org Betreff: Re: AW: [otrs] Admin button gone for [EMAIL PROTECTED] i dont think that this is a bug. if you want to rename any "system groups" feel free to do so. but dont forget to rename it everywhere. in the db. in the sources...... Li [EMAIL PROTECTED] schrieb am 24.01.2006 11:47:00: > Hi Danie > > Well, I re-ran installer.pl, deleted my old otrs db and created a > new one from fresh. Yes, [EMAIL PROTECTED] now has the Admin button back > ;o)... > > ... I know what my initial problem was... I renamed the "admin" > group to "mycompany admin". As soon as one does this, [EMAIL PROTECTED] > or any other member of the "admin" (now "mycompany admin") group no > longer has the Admin button. Surely this is a bug? > > Any ideas? > > -----Ursprüngliche Nachricht----- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag > von Danie Theron > Gesendet: Dienstag, 24. Januar 2006 09:41 > An: User questions and discussions about OTRS.org > Betreff: RE: [otrs] Admin button gone for [EMAIL PROTECTED] > > Hi , > > I'm afraid I don't have an easy answer for you , best I can think of > (if you haven't already reinstalled) is to reinstall. > > There's a Defaults.pm file in /Kernel/Config with some helpful info > , just copy whatever you need into your Config.pm > > Alternatively set "$Self->{'SecureMode'} = 0" in your Config.pm and > run the installer.pl again. > > HTH > > > -----Original Message----- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf > > Of Oliver Buckie > > Sent: 23 January 2006 07:15 PM > > To: User questions and discussions about OTRS.org > > Subject: AW: [otrs] Admin button gone for [EMAIL PROTECTED] > > Importance: High > > > > Hi Danie, I still have not managed to change my [EMAIL PROTECTED] rights. > > Not sure which Config.pm file to change and what code within. Any > > further feedback would be really appeciated. Thanks. > > > > -----Ursprüngliche Nachricht----- > > Von: Oliver Buckie > > Gesendet: Montag, 23. Januar 2006 13:39 > > An: 'User questions and discussions about OTRS.org' > > Betreff: AW: [otrs] Admin button gone for [EMAIL PROTECTED] > > > > Yep, you've got it - I played around with Group settings! I done a > > quick search for Config.pm and found 9 in different dirs. Please > > advise which one I need to edit and which command line - is it > > "$Self->{'SecureMode'} = 0;" > > > > Thanks > > > > > -----Ursprüngliche Nachricht----- > > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag > > von Danie Theron > > Gesendet: Montag, 23. Januar 2006 13:32 > > An: User questions and discussions about OTRS.org > > Betreff: RE: [otrs] Admin button gone for [EMAIL PROTECTED] > > > > Hmmm , did you fiddle around with the Group settings by any chance? > > Best would be to set your Security to 0 in Config.pm , and start over > > :P > > > > Maybe create a "superuser" account to avoid such things... > > > > My 2c > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf > > > Of Oliver Buckie > > > Sent: 23 January 2006 02:24 PM > > > To: [email protected] > > > Subject: [otrs] Admin button gone for [EMAIL PROTECTED] > > > > > > I've been 'playing' with OTRS 2.0.4 (installed on a Windows platform). > > > Logged in as [EMAIL PROTECTED] and through the Admin menu, I setup many > > > system-wide settings. I rebooted my server, logged in again as > > > [EMAIL PROTECTED] and the "Admin" button has disappeared! Aaahhh, now I > > > can't continue with the system setup - what have I done wrong and > > > how can I fix it? > > > > > > Many thanks for your help. > > > _______________________________________________ > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > Support oder Consulting für Ihr OTRS System? > > > =http://www.otrs.de/ > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting für Ihr OTRS System? > > =http://www.otrs.de/ > > > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting für Ihr OTRS System? > > =http://www.otrs.de/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > =http://www.otrs.de/ > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
