Hi again,
Thank for your replay, Richard. All works fine now.
I have another question:
When I make a new email ticket I don't see the option where I can choose
an answer from my models. What configuration change must I do (if its
possible) in order to have this option.
I can choose from my models when I replay to a ticket, but not when
creating a new ticket.
Thanks for your help.
Alina.
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
