[otrs] Opening closed tickets

[Lee A. Connell]

What’s the procedure once you’ve closed a ticket, to go in and re-open the ticket back to it’s originating queue?   Lee Connell Network Engineer   15 Main St. Suite 10 Littleton, NH 03561 603-444-3937   -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.375 / Virus Database: 267.15.2/253 - Release Date: 2/7/2006

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