no solution yet.
-----Messaggio originale----- Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] conto di Florian Inviato: mercoledì 15 febbraio 2006 16.46 A: User questions and discussions about OTRS.org Oggetto: Re: [otrs] Contact customer - remote connection Did you find a solution ? I'm interested by inserting different ways to deal with customers... Florian Le mardi 07 février 2006 à 17:18 +0100, Simone Girlanda a écrit : > I would like to insert a different way to "Contact customer": > now the system allow only "phone call", but we usually connect to user > computer using remote access (remote desktop, pc-anyware, etc.). > > So we need to have also a "remote connection" record type. > This kind of operation must be notified to user (phone call does not). > > Do anybody know how to do that ? > > Ciao > > Simone > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting fr Ihr OTRS System? > => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? => http://www.otrs.de/
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