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Hello friends....
I m workng with otrs few months back.It was workng
absolutly fine..
But now suddenly,when Customer/agent
User tries to create a ticket.It is giving error as
follows:::::::
Error: Need TicketID! ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Fri
Feb 17 12:47:55 2006
Message: Need TicketID! Traceback (3186): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.92) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (v) Line: 48 Module: (eval) (v1.36) Line: 202 Module: ModPerl::RegistryCooker::run (v1.36) Line: 202 Module: ModPerl::RegistryCooker::default_handler (v1.36) Line: 168 Module: ModPerl::Registry::handler (v1.99) Line: 30 It seems as ticket id generarator is creatng
problem.I had set 'ID Genearator to AUTOINCREMENT'..When i saw the database,it
is showng:
id field
tn field
---(somthing)
--
---
--
3306
1003290
3307
1003291
& suddenly next one
is:
3308
1000001
3309
(its showing blank here)
I m not getting Why It Is Not generating TICKET
ID.........??????????????/
I m new to it...Plzzzzzzzzz Help Me
Frnds........
Waiting fro ur reply.....
Thank you..
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