When I do a "find . -name otrs", I get the following: ./etc/otrs ./var/lib/mysql/otrs ./var/lib/otrs ./usr/share/doc/otrs ./usr/share/lintian/overrides/otrs ./usr/share/otrs ./usr/lib/cgi-bin/otrs
I believe that my <OTRS_HOME> is ./usr/share/otrs. However, I still can't get permissions working... -----Ursprüngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Graeme Brough Gesendet: Dienstag, 21. Februar 2006 16:21 An: User questions and discussions about OTRS.org Betreff: Re: AW: [otrs] System / SysConfig error message Oliver, Try: 'cd /' 'find . -name otrs' This should return the relative path from your Present Working Directory (PWD) HTH, Graeme Oliver Buckie wrote: > Silly question, but how do I know what my OTRS home dir is. This is a default > Debian install. I believe it to be /usr/share/otrs 'coz that's where my > Kernel and other sub-dirs are. > > I ran "./SetPermissions.sh /opt/otrs root www-data" and this has sorted my > System, SysConfig problem out - I now have access. However, I still get > permission problems with Misc, Package Manager... > > -----Ursprüngliche Nachricht----- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag > von Nils Breunese (Lemonbit Internet) > Gesendet: Dienstag, 21. Februar 2006 15:21 > An: User questions and discussions about OTRS.org > Betreff: Re: AW: [otrs] System / SysConfig error message > > Oliver Buckie wrote: > > >>I ran $OTRS_Home/bin/otrs.checkModules and XML::Parser was not >>installed - everything else fine. So I installed "libxml-parser- perl >>2.34-4", re-ran otrs.checkModules and all OK. > > > That should help, yes. > > >>I get one step further now in System, SysConfig page.. However, as >>with Misc, Package Manager - I get permisison problems: >> >>Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm: >>permission denied! >> >>In the "/usr/share/otrs/bin#" directory I ran "./.SetPermissions.sh >>/usr/share/otrs root root" - but this has not helped. Any ideas what I >>am doing wrong? > > > Usage: SetPermissions.sh <OTRS_HOME> <OTRS_USER> <WEBSERVER_USER> > [OTRS_GROUP] [WEB_GROUP] > > I don't know if /usr/share/otrs is your OTRS homedir, but that could be. > However, otrs and apache should not be run as root and I hope you aren't > running either as root (especially not apache, running apache as root is a > major security no-no). > > On my machine I'd run: ./SetPermissions.sh /opt/otrs otrs apache > > But like I said, your config may be different. > > Nils Breunese. > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > >>http://www.otrs.de/ -- ============================================================== Graeme Brough [EMAIL PROTECTED] Customer Account Management Support Team Internal: x(70) 73488 Worldwide: +44 (0)1506 673488 Sun Remote Support Centre Linlithgow, UK ============================================================== ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
