Hi,
We have recently set up otrs and would like to be able to forward an
incoming email to create a ticked for the original sender of the email.
Example, customer sends an email to 'Jim' - Jim decides that this is a
support request and forward the email to a given address. OTRS sees
that the email is forwarded from an internal address and creates the
ticket as if customer 1 had sent the email directly to the support address.
Is there any way to set up this functionality?
Thanks
Ralph
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