looks like what you need is a mail user agent feature, called "bounce". not all MUAs have this, MS Outlook doesn't, for instance. but Eudora, Mutt or Thunderbird (with extension) support this feature.
MU > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf > Of Ralph Mason > Sent: Tuesday, March 21, 2006 12:09 AM > To: User questions and discussions about OTRS.org > Subject: [otrs] Create a ticket by Fowarding an email > > Hi, > > We have recently set up otrs and would like to be able to forward an > incoming email to create a ticked for the original sender of the > email. > > Example, customer sends an email to 'Jim' - Jim decides that this is a > support request and forward the email to a given address. OTRS sees > that the email is forwarded from an internal address and creates the > ticket as if customer 1 had sent the email directly to the support > address. > > Is there any way to set up this functionality? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
