Hello, On Wed, Mar 22, 2006 at 11:45:20AM +0100, [EMAIL PROTECTED] wrote: >I have found an article describing how to reject emails, >(http://lists.otrs.org/pipermail/otrs-de/2006-February/005636.html >) and this works well. My question is I want to reject an email based on >missing information, but at the same time accept all tickets with this queue. > >i.e. > >email received by popmaster.pl > >if body contains > >Unumber Uxxxxxx - format U Plus six digits >WSnumber WSxxxxxx - format WS Plus six digits > > Create ticket && auto default response > >Elif subject contains ticket number > > Ticket followup > >Else: body does not contain > >Unumber Uxxxxxx - format U Plus six digits >WSnumber WSxxxxxx - format WS Plus six digits > > Do not create ticket && auto reject response > >Does this make sense? Can some one give me more information?
Just use the PostMasterFilter and set the X-Otrs-Ignore header, if the
ticket should not be created.
If you can't setup your filter roule via the web interface, you can
write your own PostMasterFilter module.
>Shawn Beasley
Best regards,
Christian
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