Nic Mertens wrote:
I was wondering if the OTRS software allows agent to send out mails
to customers on their own initiative and if these mails contain
automatically a ticketnumber?
I walked through the manuals but didn't find any info on this. I'm
looking for a trouble ticket system, not only to respond to
customers questions but also to contact or give info to customers
(no bulk mails!) and include a ticketnumber at the moment of sending.
If OTRS can do this, my choice will be made immediately ;)
Yes, OTRS can do this. The agent only needs to hit the Email-Ticket
button.
Nils Breunese.
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