Hi, I was wondering if the OTRS software allows agent to send out mails to customers on their own initiative and if these mails contain automatically a ticketnumber?
I walked through the manuals but didn't find any info on this. I'm looking for a trouble ticket system, not only to respond to customers questions but also to contact or give info to customers (no bulk mails!) and include a ticketnumber at the moment of sending. If OTRS can do this, my choice will be made immediately ;) Thank you, Nic _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
