[otrs] Reopening tickets

[Jason Loven]

What’s the best method for reopening a ticket? I don’t want notifications sent anywhere I just want the ticket set back to open status.     Thank you, Jason Loven Manager - Technical Services Department   Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: [EMAIL PROTECTED] Web: http://www.cainetserv.com/

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