I just on cPanel hosting only.

So that i have to install from source.tar.gz.
OK i will read documentation.

Thanks



> 
> Do you have root on the server or just a hosting
> account? cPanel  
> doesn't really have anything to do with installing
> OTRS though.  
> You'll need an SSH connection to your server and
> install a package or  
> install from a source .tar.gz. Just check out the
> documentation: 
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