RE: [otrs] Fw: ticket from mail

Thu, 11 May 2006 05:24:00 -0700

Hi

 

Have a look at the file “initial_insert.sql” in /opt/otrs/scripts/database/.  There is an example of a ticket that gets inserted into the database – perhaps this can be of help?

 

 

 

 

 

Theuns Smuts
www.itblue.co.za
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From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of ced
Sent: 11 May 2006 13:09
To: [email protected]
Subject: [otrs] Fw: ticket from mail

 

 

Hi,

 

how can automatic insert the ticket (with a script???) send from a mail to a [EMAIL PROTECTED] into a list  of my otrs ticket?

 

 

Thank

 

 

 

 

 

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