Hi Theuns, On Wed, May 24, 2006 at 02:29:36PM +0200, Theuns Smuts wrote: >All tickets come in on a default queue - called "Contract". We want to move >all tickets where OTRS could not match the email to a customer user account >in OTRS to a second queue called "NO CONTRACT" > >I have been trying to do this with the Generic Agent Module but cannot get >this to work. [except by adding every single client customer user in OTRS to >this agent which is the way to do this - too much admin and work]
That is the only way you can do it with a standard installation :(.
>Can someone please assist in this regard?
You can write your own GenericAgent modules if you have knowletge in
perl. Please see the files in
Kernel/System/GenericAgent
for some allready existing modules.
Ofcourse it is possible that we create a GenericAgent module for you if
you don't want to do it on your own. Please contact us via
[EMAIL PROTECTED]
if you are interested.
>Theuns Smuts
Best regards,
Christian
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