Hi All! Question ---------------------- When a customer tries to replies to an agent email (email-external), he gets an email back stating "Sorry, AgentEmail rejected because no <OTRS_CMD> found!" and a subject "[Ticket#: XXXXXXXXXXXXXXX] AgentEmail rejected!" (Where X is the ticket number)
What could be the reason for this rejection? Why does OTRS not take the ticket number from the subject, and add it as a new note to the existing ticket? Since I am new to OTRS, I am rather stuck, as I do not know where to look next. Setup/Background: ---------------------- -I have given all queues their own email address in "System Email Addresses" -The system uses 1 PostMaster POP3 Account -The different queue email adresses are all forwarded to this 1 same PostMaster POP3 Account. -The POP3 account is setup with "Dispatching by email To: field" -If a customer sends a new email/incident to the email adresses, OTRS accepts it correctly and creates a new ticket. -I have checked the email headers, and verified that the To: field is set correctly. -I have checked that every queue has a correct "Systemaddress:" value. -I have tried changing "Core::Ticket::Hook" -Core::PostMaster::PostmasterFollowUpSearchInReferences:Yes -Core::PostMaster::PostmasterDefaultQueue:"Dev. Support" System Log: ---------------------- Tue May 23 15:50:04 2006 notice OTRS-PM3-76 Fetched 1 email(s) from [EMAIL PROTECTED] Tue May 23 15:50:04 2006 notice OTRS-PM3-76 Ignored Email (From: Christoph Lindemann <[EMAIL PROTECTED]>, Message-ID: <[EMAIL PROTECTED]>) because the X-OTRS-Ignore is set (X-OTRS-Ignore: yes). Tue May 23 15:50:03 2006 notice OTRS-PM3-76 No commands in AgentInterface email found, send reject to agent (MessageID:<[EMAIL PROTECTED]>)! Kind regards, Christoph Lindemann _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
