Hi Thorne,
Thorne Lawler schrieb:
Folks,
We're implementing OTRS here as a replacement for Kemma software's
"Bridge Tracker" since their mercenary approach to maintenance and
support has bled us dry.
I have now fought my way through installing OTRS on an iPlanet web
server, with an Oracle backend, only to find that we're missing a key
piece of functionality:
We need to be able to associate a billing rate with a ticket, so that
hours worked against that ticket will be billed at the appropriate rate.
Ideally, the user would select the billing rate from a drop-down list of
possible rates, each with its own rate-code. Once a rate was selected, a
ticket would show you the charges for that ticket, based on hours worked
multiplied by that rate.
I basically understand your request, but would you please be more
detailed and give examples helping me understanding your request without
suggestiveness.
Is there any way to do this within OTRS?
Thanks in advance.
Bye, Alex
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