Hi,
assuming that you have different hour rates, but constant within a ticket.
I think you can achieve that with:
- A pulldown FreeText with rate codes (search for FreeText on admin/sysconfig
panel)
- A script that runs daily on new closed tickets?!? or still open tickets ?!?
that calculates time*rate and populates another FreeText.
Automatic achievable.... only by changing the code that updates the
time_accounting table.
Thats the ways I can think off. Maybe someone comes with a clever way.
Hope it can help,
Duarte
--- Begin Message ---
Folks,
We're implementing OTRS here as a replacement for Kemma software's
"Bridge Tracker" since their mercenary approach to maintenance and
support has bled us dry.
I have now fought my way through installing OTRS on an iPlanet web
server, with an Oracle backend, only to find that we're missing a key
piece of functionality:
We need to be able to associate a billing rate with a ticket, so that
hours worked against that ticket will be billed at the appropriate rate.
Ideally, the user would select the billing rate from a drop-down list of
possible rates, each with its own rate-code. Once a rate was selected, a
ticket would show you the charges for that ticket, based on hours worked
multiplied by that rate.
Is there any way to do this within OTRS?
Thanks in advance.
--
_________________________________
Thorne Lawler
Systems Administrator
t: +61 3 8329 2026
f: +61 3 9326 7588
e: [EMAIL PROTECTED]
Microlistics
A Dawson Group Company
www.microlistics.com.au
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