|
Hi all,
I want to autoclose a ticket after resolved state
& after 72 hrs if the customer does not close it manualy.
I think i can do it using cronjobs.
But what will the variable name representing the
"Time after resolved state:"?(which i need to set as 72 hrs.)
Again , what is Termin1 & Termin2 fields in
customer.pl
Plz help me.
Thanks in advance
priya |
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