Hi,
Priya b schrieb:
Hi all,
I want to autoclose a ticket after resolved state & after 72 hrs if the
customer does not close it manualy.
I think i can do it using cronjobs.
But what will the variable name representing the "Time after resolved
state:"?(which i need to set as 72 hrs.)
On a past question on the list, a developer answered me that you can not
search tickets in dependence of their "time after resolved state".
In the meantime, I wrote an own module (for GenericAgent - what you cal
cronjobs) to do this.
If you like, I could post this module.
Again , what is Termin1 & Termin2 fields in customer.pl
I don't know these fields. Be more concrete.
Plz help me.
Thanks in advance
priya
Bye, Alex
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/
