I hope this isn't a common newbie question, but I can't find the
answer in the docs...
I am trying to customize the en::Customer::StateUpdate
notification. In the documentation it says that <OTRS_TICKET_*> has the
options of the ticket data, but I can't find what the actual options are
- are they listed somewhere? What I want is when I close a ticket, I
want whatever I typed in the "Note Text" box to be included in the state
change notification to the customer.
I am also interested in including the full ticket history in the
state email. Is there a way to do this?
Thanks for the help!
-Andrew
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