Hallo. http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ID=70
Unfortunately it seems not all are working correctly.... a) All params of the latest customer article: <OTRS_CUSTOMER_*> e. g. <OTRS_CUSTOMER_SUBJECT[18]> <OTRS_CUSTOMER_EMAIL[16]> <OTRS_CUSTOMER_Realname> <OTRS_CUSTOMER_From> <OTRS_CUSTOMER_To> <OTRS_CUSTOMER_Cc> <OTRS_CUSTOMER_Subject> <OTRS_CUSTOMER_Body> [...] Also possibe but depends on used action: <OTRS_CUSTOMER_Comment> (for note or owner update comments) [...] b) All possible OTRS config settings: <OTRS_CONFIG_*> e. g. <OTRS_CONFIG_HttpType> <OTRS_CONFIG_FQDN> <OTRS_CONFIG_ScriptAlias> [...] c) Ticket owner options: <OTRS_OWNER_*> e. g. <OTRS_OWNER_UserFirstname> <OTRS_OWNER_UserLastname> <OTRS_OWNER_UserSalutation> <OTRS_OWNER_UserLogin> <OTRS_OWNER_UserEmail> <OTRS_OWNER_UserComment> [...] d) Options of the current user who requested this action: <OTRS_CURRENT_*> e. g. <OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> <OTRS_CURRENT_UserSalutation> <OTRS_CURRENT_UserLogin> <OTRS_CURRENT_UserEmail> <OTRS_CURRENT_UserComment> [...] e) Options of the current customer user data of this ticket: <OTRS_CUSTOMER_DATA_*> e. g. <OTRS_CUSTOMER_DATA_UserFirstname> <OTRS_CUSTOMER_DATA_UserLastname> <OTRS_CUSTOMER_DATA_UserLogin> <OTRS_CUSTOMER_DATA_UserCustomerID> <OTRS_CUSTOMER_DATA_UserEmail> [...] Note: For more tags have a look into your "CustomerUser" Kernel/Config.pm options. All tags under "Map => [...]" are possible. f) Options of the ticket data: <OTRS_TICKET_*> e. g. <OTRS_TICKET_TicketNumber> <OTRS_TICKET_TicketID> <OTRS_TICKET_Title> <OTRS_TICKET_Queue> <OTRS_TICKET_QueueID> <OTRS_TICKET_State> <OTRS_TICKET_StateID> <OTRS_TICKET_StateType> <OTRS_TICKET_Priority> <OTRS_TICKET_PriorityID> <OTRS_TICKET_Lock> <OTRS_TICKET_LockID> <OTRS_TICKET_Owner> <OTRS_TICKET_OwnerID> <OTRS_TICKET_CustomerID> <OTRS_TICKET_CustomerUserID> <OTRS_TICKET_Created> <OTRS_TICKET_Changed> <OTRS_TICKET_TicketFreeKey1> <OTRS_TICKET_TicketFreeText1> <OTRS_TICKET_TicketFreeKey2> <OTRS_TICKET_TicketFreeText2> <OTRS_TICKET_TicketFreeKey3> <OTRS_TICKET_TicketFreeText3> <OTRS_TICKET_TicketFreeKey4> <OTRS_TICKET_TicketFreeText4> <OTRS_TICKET_TicketFreeKey5> <OTRS_TICKET_TicketFreeText5> <OTRS_TICKET_TicketFreeKey6> <OTRS_TICKET_TicketFreeText6> <OTRS_TICKET_TicketFreeKey7> <OTRS_TICKET_TicketFreeText7> <OTRS_TICKET_TicketFreeKey8> <OTRS_TICKET_TicketFreeText8> <OTRS_TICKET_TicketFreeTime1> <OTRS_TICKET_TicketFreeTime2> -- Best regards André Bauer System: Debian 3.1 / Apache 2.0.54 / MySQL 4.0.24 / OTRS 2.0.4 ============================================ AK> I hope this isn't a common newbie question, but I can't find the AK> answer in the docs... AK> I am trying to customize the en::Customer::StateUpdate AK> notification. In the documentation it says that <OTRS_TICKET_*> has the AK> options of the ticket data, but I can't find what the actual options are AK> - are they listed somewhere? What I want is when I close a ticket, I AK> want whatever I typed in the "Note Text" box to be included in the state AK> change notification to the customer. AK> I am also interested in including the full ticket history in the AK> state email. Is there a way to do this? AK> Thanks for the help! AK> -Andrew AK> _______________________________________________ AK> OTRS mailing list: otrs - Webpage: http://otrs.org/ AK> Archive: http://lists.otrs.org/pipermail/otrs AK> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs AK> Support orr consulting for your OTRS system? =>> http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
