Jennifer Valdez schrieb:
Changing the Ticket::Frontend::ZoomExpand works really well (Great
tip!!), but is there a way to strip out the otrs-generated replies (e.g.
"Thanks for your e-mail. A new ticket has been created.")? It would be
nice to see only the customer and user input.
You can change the notifications under Admin > Notifications. It's
pretty easy.
Thanks,
Jennifer
Bye, Alex
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