Changing the Ticket::Frontend::ZoomExpand works really well (Great tip!!), but is there a way to strip out the otrs-generated replies (e.g. "Thanks for your e-mail. A new ticket has been created.")? It would be nice to see only the customer and user input.
Thanks, Jennifer > > "Alexander Scholler" <[EMAIL PROTECTED]> wrote in message > news:[EMAIL PROTECTED] > >> Hi, >> >> Des Quinn schrieb: >> >>> Hi, >>> >>> In 1.3 when I was viewing tickets in the Agent view all the responses >>> were in a Flat view as opposed to the Threaded view that you get with v2. >>> Is there a parameter that can be changed so that I can have this >>> behaviour again. When I zoom in on a ticket I want to be able to read all >>> the content on that ticket in one long page rather than clicking on all >>> the entries. I >>> >> Ticket::Frontend::ZoomExpand >> >> >>> know I cant get the print layout but it keeps asking me for a printer to >>> print to :( >>> >> I searched for the Javascript-print-command and disabled it within the >> sourcecode. The feature of disabling the print dialog via sysconfig would >> be nice for further versions of OTRS. >> >> >>> appreciate any help >>> >>> >>> Regards >>> >>> Des Quinn >>> Equinox Consulting >>> www.equinox-consulting.co.uk >>> >> Bye, Alex >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support orr consulting for your OTRS system? >> => http://www.otrs.com/ >> >> _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
