Hi Prafulla,
I believe this notification can be done by the agent itself. If you log
in as that particular agent and go to the Preferences section in "Mail
Notification" you can see the notifications option. Also make sure that
agent has updated his mail password properly in the OTRS agent settings.
PD
Prafulla Kumar H.S. wrote:
Hi,
I have configured OTRS to receive tickets through Helpdesk Queue. When
ever new ticket lands on this queue, all the members of this queue
should receive notification. Currently, I am noticing that only one
member in the list is getting notification. I am looking for some help
to overcome this problem.
Regards,
Prafulla Kumar
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