Wes: One way (among many) is to set up procmail for the user account
which accepts all your tickets (the pop3/imap account) and use this rule:
==============
:0:
* ^Subject:.*
{
:0hf
| formail -A "BCC: [EMAIL PROTECTED]"
:0:
/var/mail/youremailuser
}
==============
You may need to tweak it for your individual circumstances, but it will
add the BCC header to the email just prior to delivery on the SMTP
server, and when OTRS grabs the POP queue it should retain the BCC header.
For phone tickets you can edit AgentTicketPhone.pm thus:
================= PATCH AgentTicketPhone.pm ===========
887 Cc => $Self->{ConfigObject}->Get('GlobalCCUser') || '',
899 Cc => $Self->{ConfigObject}->Get('GlobalCCUser') || '',
=======================================================
Then add to Config.pm:
$Self->{GlobalCCUser} = '[EMAIL PROTECTED]';
-------------------------------------------------------------
Matt Linton "So, you think there's no money
UNIX/Linux SysAdmin to be made as a philosophy major?
ASANI Solutions, LLC Think again! You're still right."
Wes Plate wrote:
We have set up a gmail account for storing ticket emails sent from users, it
is a really great way to search old tickets. But I'd like to also send our
responses (automatically) to this gmail account, how can I set it up so that
this address is ALWAYS BCCed in our reponses to customers?
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