Hello, On Mo, Jul 03, 2006 at 03:34:59 -0700, Wes Plate wrote: > We have set up a gmail account for storing ticket emails sent from users, it > is a really great way to search old tickets. But I'd like to also send our > responses (automatically) to this gmail account, how can I set it up so that > this address is ALWAYS BCCed in our reponses to customers?
OTRS can be configured to set a Bcc header for every outgoing ticket by
setting 'SendmailBcc' via Sysconfig -> Framework -> Core::Sendmail or by
adding the following to ~otrs/Kernel/Config.pm:
$Self->{'SendmailBcc'} = '';
best regards
Henning
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Henning Oschwald
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