Hi Stefan,
Thanks for the info. I got this task done by editing the file
<otrs_home>/Kernel/Output/HTML/Standard/CustomerTicketMessageNew.dtl.
I had to find out this file the hard way.
I would like to know more of this first link you have sent me . I did
a Google German to English translation to see what the page says. What
I did was
after the line
$Output. = $Line; }
I added
$Output. = “$Param {TemplateFile}”;
Hm, when i changed my Generic.pm to this style :
# add this line to output
$Output .= $Line;
}
$Output .= "$Param{TemplateFile}";
it works on my machine.
Curious, no idea yet, what happens on your side.
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