Thanks for your reply.
I have 'write' permissions on the folder; enough that the file,
'Kernel-System-Stats-StateAction-2006-06.cache' was able to write to it a
few days ago.
For the SysLog file in SysConfig, I have '/tmp/otrs.log' as the LogFile name
(using the default) which I'm ASSUMING that this implies that this folder is
located in the 'var' subdirectory.
As another attempt, I manually created the 'otrs.log' file with 777 and
placed it in '/tmp/otrs.log' (which is contained in 'var') subdir. I logged
in then out of a test account in order to generate a line entry in the log.
The 'System Log' on the web interface was updated, but nothing was written
to the 'otrs.log' file I created.
Any ideas?
Thanks.
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