On 7/11/06 4:22 PM, "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote:
> Hello,
>
> I need to deploy a ticket system in two weeks so I have to quickly try
> the best alternatives, so please, forgive if the questions are too easy
> or have already been answered.
>
> The main question would be: Can I prevent that a user reopens a closed
> ticket? I'd need that the user could close itself its ticket for the
> case he is able to solve his problem, so I can't simply remove the
> status field from the interface.
Check the Queue Settings for "Follow Up Option" - for what you want,
"reject" may be appropriate.
>
> And a stupid question: when a user opens a ticket, he can choose the
> 'to' (I refer to the customer demo) field of the ticket, can't he? I'd
> need that the user could choose between two different kind of problems
> so I had thought to create two different account for them.
>
/bump
> Thanks in advance and sorry my English,
>
> Jean
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support orr consulting for your OTRS system?
> => http://www.otrs.com/
--
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/
