That is! Thank you very much
On Tue, 11 Jul 2006 17:48:15 -0400, "Andy Lubel" <[EMAIL PROTECTED]> said: > > > > On 7/11/06 4:22 PM, "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote: > > > Hello, > > > > I need to deploy a ticket system in two weeks so I have to quickly try > > the best alternatives, so please, forgive if the questions are too easy > > or have already been answered. > > > > The main question would be: Can I prevent that a user reopens a closed > > ticket? I'd need that the user could close itself its ticket for the > > case he is able to solve his problem, so I can't simply remove the > > status field from the interface. > Check the Queue Settings for "Follow Up Option" - for what you want, > "reject" may be appropriate. > > > > And a stupid question: when a user opens a ticket, he can choose the > > 'to' (I refer to the customer demo) field of the ticket, can't he? I'd > > need that the user could choose between two different kind of problems > > so I had thought to create two different account for them. > > > /bump > > Thanks in advance and sorry my English, > > > > Jean > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support orr consulting for your OTRS system? > > => http://www.otrs.com/ > > -- > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
