With root user ? -----Ursprüngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von mohamad Gesendet: Mittwoch, 9. August 2006 01:20 An: User questions and discussions about OTRS.org Betreff: Re: AW: [otrs] Can't use an undefined value as a HASHreference at../..//Kernel/System/Ticket/Article.pm line 1117
hello all could some one please help i am getting the fallowing error when trying to set up the database viaa web .. i get the fallowing error when i got to //localhost/otrs/installer.pl Permission denied at /opt/otrs//Kernel/System/Log.pm line 79 Schulze, Michael wrote: > Try to do database update - then it works. > > best regards, > > Mick > > > ---------------------------------------------------------------------- > -- > *Von:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *Im > Auftrag von *Telley, Stefan > *Gesendet:* Dienstag, 8. August 2006 13:05 > *An:* [email protected] > *Betreff:* [otrs] Can't use an undefined value as a HASH reference > at../..//Kernel/System/Ticket/Article.pm line 1117 > > Hi all, > > I have the following problem with OTRS 2.0.4: > > If i login with customer login at customer.pl and I try to open a new > ticket, then I get the following errormessage: > > Can't use an undefined value as a HASH reference at > ../..//Kernel/System/Ticket/Article.pm line 1117. > > In OTRS I found the following errormessages: > > Wed Jul 12 16:13:05 2006 error OTRS-CGI-10 Need ID or Name! > > Wed Jul 12 16:13:05 2006 error OTRS-CGI-10 Need Type od ID! > > In /var/log/messages i get a message, that a new ticket has been created. > > After this error neither the customer nor the agent can open any > ticket from that customer. If I try to open a ticket from that > customer i get the same error as above. > > > > I already did some test: > > - Installation on another OTRS Server > > - Restore of data on a new database > > I think i have corrupt data in my database, but where? > > > > Thank you > > Cheers Stefu > > > > ########################################### > > This message has been scanned by F-Secure Anti-Virus for Microsoft > Exchange. > For more information, connect to http://www.f-secure.com/ > ---------------------------------------------------------------------- > -- > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
