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Hello! I have worked with the OTRS about one month. I have
one very strange problem, OTRS doesn’t send a pending nor escalation notification
when the ticket has reached it’s time limit. However it sends a notification
if somebody moves ticket into My Queue. Into the system log appears a note when the ticket
move notification is send (Sent agent 'Move'
notification to '[EMAIL PROTECTED]'.) , but there appears
no note about pending notification. Sometimes into the system log appears a
this kind of note: “Can't find
notification for Agent::PendingReminder and es, try it again with en!”
, but not every time. I have tried to check all configurations, but I haven’t
found a solution. Thanks for your help! Esa Kuivaniemi BigDutchman +++ Besuchen Sie uns im Internet! Unter www.bigdutchman.de finden Sie wertvolle Informationen, hilfreiche Tipps und interessante Specials rund um die moderne Tierhaltung. +++
+++ Please visit our website at www.bigdutchman.com . You will find interesting information, helpful tips and specials you shouldn't miss. Bookmark it today! +++ |
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