Hi Andy,

Try this in Config.pm:

# can set status when adding note:
$Self->{'Ticket::Frontend::NoteSetState'} = 1;
$Self->{'Ticket::DefaultNextNoteStateType'} = ['new', 'open', 'closed', 'removed'];

First line is to enable state setting when adding a note, second specifies to which states it can be set.

Regards,
Richard
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