Hi Andy,
Try this in Config.pm:
# can set status when adding note:
$Self->{'Ticket::Frontend::NoteSetState'} = 1;
$Self->{'Ticket::DefaultNextNoteStateType'} = ['new', 'open', 'closed',
'removed'];
First line is to enable state setting when adding a note, second
specifies to which states it can be set.
Regards,
Richard
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