I have loaded the beta on a test system , however I do not see the
"Agent" restriction or option in any of the Steps , will it be
incorporated in the final release?
Also , will there be an option to specify your own valid criteria , by
this I basically mean a GUI for using SQL queries :)
It looks great so far !! keep it up guys!!
Andy Lubel wrote:
Thanks, I have the beta, need to brush up on my german! I like where you
are going with this feature by the way!
On 8/18/06 5:03 AM, "Christian Schoepplein" <[EMAIL PROTECTED]>
wrote:
Hi Andy,
On Thu, Aug 17, 2006 at 04:10:19PM -0400, Andy Lubel wrote:
In Stats, OTRS has a great Time Accounting selection that details the amount
of time spent to handle each customer. This is good but we also need the
accumulated time actually spent on any given ticket (i.e., by owner).
I have tried to develop a SQL statement to do this using the time_accounting
table but the time units used in this table do not match what you see if you
pull up a ticket, zoom it and look under Accounted Time in the right hand
column.
Essentially a SQL statement that shows:
How much time does it take person 'x' to work each ticket?
Have you tested the new stats module in the upcomming OTRS 2.1? The
first beta of OTRS 2.1 is out, maybe you want to give it a try and test,
if the stat module fits your needs.
If not, we ofcourse can create a stats module that is specific for your
needs Just drop us a message to
[EMAIL PROTECTED]
to define the details.
Andy Lubel
Regards,
Christian
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