Hi,
> Admin -> under 'Queue & Responses', [Auto Responses]
Sorry, that is not working.
I made the following modifications to the file
$OTRS_HOME/Kernel/System/Ticket.pm sowhere around line 590 in the
function TicketSubjectBuild
=======================
# Patch by Benjamin
$Subject = "$TicketSubjectRe: " . $Subject;
$Subject = $Subject . "
[$TicketHook$TicketHookDivider$Param{TicketNumber}] ";
# original was:
# $Subject = "$TicketSubjectRe:
[$TicketHook$TicketHookDivider$Param{TicketNumber}] " . $Subject;
=======================
I'm neither a perl expert nor do I know anything about OTRS's internal
architecture.
Is that a safe way to do the modifications? Could there be any side
effects I'm not aware of?
(Is it better to ask this on the dev list?)
Regards
Benjamin
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