Hi,
on OTRS v2.0.4, replies on forwarded mails are added to the ticket as
email-external. Thus the customer can read the reply which is normally
not wanted.
I think a have read some weeks ago that OTRS v2.1 reuses the
nomenclature Ticket#xyz-FW for forwarded messages.
Through this, replies could be add to the ticket as email-int.
But I tested v2.1-beta2 which still have the same behavior like v2.0.4.
Did you make any other experience?
Any known workaround?
Bye, Alex
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