Hi Jason, please set 'Follow Up Option' to 'reject' in the settings of the appropriate queue.
Gruß/Regards, Hermann Maurer > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Jason Joines > Sent: Tuesday, September 12, 2006 9:52 PM > To: [email protected] > Subject: [otrs] auto reject in OTRS 1.3 > > I'm using OTRS 1.3 on SuSE 9.1. "auto reply" works fine > with custom reply but "auto reject" does not work even with > the "default reject" > message. Instead of a rejection message being sent when a > user replies to a closed ticket, the ticket is just reopened. > Any suggestions? > > > Jason Joines _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
