Maurer, Hermann wrote:
> Hi Jason,
>
> please set 'Follow Up Option' to 'reject' in the settings of the appropriate
> queue.
>
> Gruß/Regards,
> Hermann Maurer
>
>
>> -----Original Message-----
>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
>> Behalf Of Jason Joines
>> Sent: Tuesday, September 12, 2006 9:52 PM
>> To: [email protected]
>> Subject: [otrs] auto reject in OTRS 1.3
>>
>> I'm using OTRS 1.3 on SuSE 9.1. "auto reply" works fine
>> with custom reply but "auto reject" does not work even with
>> the "default reject"
>> message. Instead of a rejection message being sent when a
>> user replies to a closed ticket, the ticket is just reopened.
>> Any suggestions?
>>
>>
>> Jason Joines
Thanks, that did the trick.
Jason
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