Hi Carlos,
first of all you have to prove these complaints.
View the relevant ticket history and the OTRS-logging.
I don't think that your OTRS acts like you described.
Bye, Alex
Carlos A. Cardona Gomez schrieb:
Hi,
I'm using OTRS 2.0.3.
One of the agents is complaining because OTRS is sending a ticket
reminder, even after closing the ticket and even after changing the
owner!...
Anybody knows what can i do to stop that?
Thanks,
Carlos Cardona
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