Hi,
OTRS v2.1 comes with reimplementation or new GUI (?) of the statistic
framework.
That's fine, but I think OTRS shall not try to rebuild better external
tools specialized for statistic analysis.
I just heard about JasperReports. Did anybody of you gained experience
on cooperation of OTRS and JasperReports?
If so, did you achieve to use the time within the working hours (e.g.
for duration between ticket creation and closure) instead of just using
mathematical time-differences.
Bye, Alex
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