|
We are looking at implementing OTRS for our call center /
customer support. Turnover is high because we mainly hire college age kids. I
read in the manual in Chapter 5 – page 41 that “to keep consistency
of the data for OTRS it is not possible to delete a user.” Has anyone found a workaround for this or is part of a
future release? I am concerned that after a couple of months, I will have more
invalid users than live. Thanks! Nathan Campbell |
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