Nathan Campbell wrote:
We are looking at implementing OTRS for our call center / customer
support. Turnover is high because we mainly hire college age kids.
I read in the manual in Chapter 5 – page 41 that “to keep
consistency of the data for OTRS it is not possible to delete a user.”
Has anyone found a workaround for this or is part of a future
release? I am concerned that after a couple of months, I will have
more invalid users than live.
Tickets have an associated agent and if you'd delete only the agent
you'd have an inconsistent database. And deleting all associated
tickets is not really an option I think. What is the problem of
keeping around old users? It's not like a user entry in the database
takes up a lot of space.
Nils Breunese.
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