Why are you using the wrong mailinglist thread ? Sven
On Wednesday 11 October 2006 06:36, s taylor wrote: > Hello again. > > PROBLEM SOLVED. > > In my effort to retrieve my 2.0.4 SysConfig settings, I copied the files > from my 2.0.4 System/Config/Files folder to 2.1.1. I didn't know which > ones I needed and could'nt find the answer, so I copied them all. The > duplicate FAQ icon was from that file. When I installed FAQ from > PackageManager, it retained some of those old lines and added to that > existing file. So, I uninstalled the FAQ module, deleted that FAQ.xml, and > re-installed it. A new FAQ.xml was created. It works fine now. > > As far as the Stats feature is concerned, I noticed after I sent my last > E-mail to this thread that the error message was referring to the location > of SystemStats.pm that used to be located in Modules folder in v.2.0.4. > Now, in v.2.1.1, that file does't exist. That tipped me to search for > something 'old'. The only place I could think of was that > Kernel/Config/Files folder. I deleted the Framework.xml and Ticket.xml > from 2.0.4 and copied those files from 2.1.1. That solved pretty much > EVERYTHING ELSE! > > I guess the bottom line is, the only files needed to be ported over from > 2.0.4 in the Config/Files folder were: > > ZZZAAuto.pm AND ZZZAuto.pm > > These files seem to be where the modified SysConfig parameters are > stored/referenced. > > Whew...I wish the documentation was clearer on that, unless it's somewhere > and I missed it. > > Thanks for your thread because it put me on the right track!!! > > > ====================================== > > >From: "s taylor" <[EMAIL PROTECTED]> > >Reply-To: "User questions and discussions about OTRS.org" <[email protected]> > >To: [email protected] > >Subject: Re: [otrs] Software error > >Date: Tue, 10 Oct 2006 22:43:08 -0400 > > > >Hello. > > > >I had the same problem and when the FAQ module was installed, I could Zoom > >also. > > > >The problem was though, I had an FAQ icon on the nav bar. When I > > installed the FAQ module via Package Manager, a 2nd FAQ icon was added. > > When I click that new FAQ icon, I then got 2 Search, 2 New Article, 2 > > History (2 different icons - /otrs-web/images/Standard/history.png AND > >otrs-web/images/Standard/list.png), AND 2 Language (2 different icons - > >language.png AND fileopen.png). As soon as I click out of FAQ and go to > >say, Ticket, the only double icon I have is FAQ. > > > >Also, I'm getting an error that the SystemStats module is not found. > > > >As far as the ticket are concerned, doing a search finds the tickets and > >customers, but I can't compose and answer, create a phone nor email > > ticket. For Phone & Email tickets, I get the error message: > > > >~~~~~~~~~~~~~~~~~~~~~ > >Software error: > >Can't use an undefined value as a HASH reference at > >../..//Kernel/System/Ticket.pm line 3005. > >~~~~~~~~~~~~~~~~~~~~~ > > > >For compose an answer, I get the error message: > > > >~~~~~~~~~~~~~~~~~~~~~ > >No Permission! > > > >Message: You need permissions! > >~~~~~~~~~~~~~~~~~~~~~ > > > >Overall, it seems like the database can find the tickets, it just can't > > tie something together to respond to nor create them. The database > > schema updated fine. I used the 2.1.1 Config and copied the > > 'CustomerUser' section from 2.1.1 and updated the user field variables I > > created for 2.0.4. I updated my .dtl files by copying my revisions to > > the appropriate sections of the 2.1.1 .dtls (I only had modified > > Customer-related .dtl's). > > > >(FreeBSD) > > > >The Stats and ticket functions EXCEPT search functions seem to be tied to > >"1" cause...just not sure what but seems related to maybe, ticket.pm or > >something.(?) > > > >Do you have any ideas? > > > >Thanks in advance. > > > > > >============================================= > > > >>From: "Nils Breunese (Lemonbit Internet)" <[EMAIL PROTECTED]> > >>Reply-To: "User questions and discussions about OTRS.org" <[email protected]> > >>To: "User questions and discussions about OTRS.org" <[email protected]> > >>Subject: Re: [otrs] Software error > >>Date: Tue, 10 Oct 2006 20:12:39 +0200 > >> > >>I wrote: > >>>Daniel Vesely wrote: > >>>>after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got: > >>>>Can't load link backend module Kernel::System::LinkObject::FAQ! at > >>>>../..//Kernel/System/LinkObject.pm line 149. > >>>>but there is FAQ.pm > >>>>any idea? > >>> > >>>I also just upgrade from 2.0.4 to 2.1.1 using the RPM. I get the exact > >>>same error when zooming in on a ticket (example url: http:// > >>>domain.com/otrs/index.pl?Action=AgentTicketZoom&TicketID=1555). I > >>> looked a bit at the code in LinkObject.pm, but never having programmed > >>> in Perl doesn't really help. Did anyone solve this one? > >> > >>I just noticed that the upgrade apparently removed the FAQ module. > >> FAQ.pm and friends are no longer on my system. I still have the FAQ > >> button in my toolbar when I login, but clicking it gives me: > >> > >> ERROR: OTRS-CGI-1 Perl: 5.8.5 OS: linux Time: Tue Oct 10 20:07:56 2006 > >> > >>Message: Module 'Kernel::Modules::FAQ' not found! > >> > >>Traceback (25186): > >> Module: Kernel::System::Web::InterfaceAgent::Run (v1.14) Line: 207 > >> Module: > >>ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::han > >>dler (v) Line: 48 > >> Module: (eval) (v1.81) Line: 202 > >> Module: ModPerl::RegistryCooker::run (v1.81) Line: 202 > >> Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 168 > >> Module: ModPerl::Registry::handler (v1.99) Line: 30 > >> > >>We installed the FAQ module once to check it out, but never really got > >> to actually using it. I went to Admin -> Package Manager and noticed I > >> had the option to install the FAQ module. I installed it and now all is > >> working again. > >> > >>Nils Breunese. > >> > >> > >>_______________________________________________ > >>OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>Archive: http://lists.otrs.org/pipermail/otrs > >>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>Support orr consulting for your OTRS system? > >>=> http://www.otrs.com/ > > > >_______________________________________________ > >OTRS mailing list: otrs - Webpage: http://otrs.org/ > >Archive: http://lists.otrs.org/pipermail/otrs > >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >Support orr consulting for your OTRS system? > >=> http://www.otrs.com/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ -- ----------------------------------------------------------------------- See our Docs, FAQs, etc at: http://snom.com/wiki ----------------------------------------------------------------------- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
