Maybe something more about "AgentQueueView.pm line 480", this is the source
where it's complaining about:
sub _MaskQueueView {
my $Self = shift;
my %Param = @_;
my $QueueID = $Param{QueueID} || 0;
my @QueuesNew = @{$Param{Queues}}; # this is line 480
my $QueueIDOfMaxAge = $Param{QueueIDOfMaxAge} || -1;
my %AllQueues = %{$Param{AllQueues}};
my %Counter = ();
my %UsedQueue = ();
my @ListedQueues = ();
my $Level = 0;
$Self->{HighlightAge1} = $Self->{ConfigObject}->Get('HighlightAge1');
$Self->{HighlightAge2} = $Self->{ConfigObject}->Get('HighlightAge2');
$Self->{HighlightColor1} = $Self->{ConfigObject}->Get('HighlightColor1');
$Self->{HighlightColor2} = $Self->{ConfigObject}->Get('HighlightColor2');
my $CustomQueue = $Self->{ConfigObject}->Get('CustomQueue');
$CustomQueue = $Self->{LayoutObject}->{LanguageObject}->Get($CustomQueue);
$Param{SelectedQueue} = $AllQueues{$QueueID} || $CustomQueue;
my @MetaQueue = split(/::/, $Param{SelectedQueue});
$Level = $#MetaQueue+2;
[...]
Regards,
Sven
On Tuesday 10 October 2006 09:22, [EMAIL PROTECTED] wrote:
> Hi,
>
> some more output from the logs:
>
> Tue Oct 10 09:13:14 2006 error OTRS-CGI-10 Got error 127 from table
> handler, SQL: 'SELECT ar.id as ca, st.name, ti.id, ar.create_by,
> ti.create_time_unix, ti.until_time, ts.name, tst.name FROM ticket ti,
> article ar, article_sender_type st, ticket_state ts, ticket_state_type tst
> WHERE ti.ticket_lock_id not in ( 3, 1 ) AND ti.user_id = 2 AND ar.ticket_id
> = ti.id AND st.id = ar.article_sender_type_id AND ts.id =
> ti.ticket_state_id AND ts.type_id = tst.id ORDER BY ar.create_time DESC'
>
> Tue Oct 10 08:32:06 2006 error OTRS-CGI-10 Found no $QueueID for
> Support::Box-Support!
> Tue Oct 10 08:32:06 2006 error OTRS-CGI-10 Found no $QueueID for
> Support::NATF-Suppo
>
> Looks like something is wrong with QueueID ?!? Also "AgentQueueView.pm line
> 480" has something todo with Queues...
>
> But still I'm receiving emails indicating new tickets.
>
> Thanks,
>
> Sven
>
> On Monday 09 October 2006 11:39, [EMAIL PROTECTED] wrote:
> > Hi,
> >
> > we are using OTRS 1.3 with mysql 3.23.37 on a SuSE Linux and today we had
> > a problem with the server. After reboot we used myisamchk -r *.MYI to
> > check and repair the DB. Now we can still login, but a click to the
> > "QueueView" link brings up this:
> >
> >
> > Software error:
> >
> > Can't use an undefined value as an ARRAY reference
> > at /opt/otrs//Kernel/Modules/AgentQueueView.pm line 480.
> >
> > For help, please send mail to the webmaster ([no address given]), giving
> > this error message and the time and date of the error.
> >
> >
> > Searching for tickets via the "Search" link leads to no tickets found...
> >
> > Please help, as you may understand, we need the system running!
> >
> > Thank you very much in advance,
> >
> > Sven
--
-----------------------------------------------------------------------
See our Docs, FAQs, etc at: http://snom.com/wiki
-----------------------------------------------------------------------
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/
