Maurizio Pederneschi schrieb:
Hi,
Hi Maurizio,
I'm a newbie of OTRS and I would want know if exist a User Guide of this
product.
Look at the attached image: Where I must define "owner" and
"responsible"? The listbox is empty...
select a queue in the "To" field, an all agents, that are subscribed to
that queue (have it as preferred queue in their settings) will fill the
owner-box. If you click "All" all agents that have the permission for
the queue.
Thank's,
Maury
Gerold.
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