Yes, but under notifications there is a en:Agent:OwnerUpdate notification.
All my agents work from the same queue, I just want them notified when
someone actually makes them owner of a ticket.
It seems there is a notification for it (en:Agent:OwnerUpdate notification),
I just dont know how to explicitly make put it in production. I dont need a
notification for every new ticket in the queue, just want to use the
en:Agent:OwnerUpdate notification.
----- Original Message -----
From: "Jeff Lansidel" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <[email protected]>
Sent: Thursday, November 02, 2006 11:18 AM
Subject: Re: [otrs] Notify new owner of ticket?
Under Admin, then click on "Users" you will see the "New Ticket
Notification" setting. This will notify them of any new tickets that
arrive
in the "Queues" that they are assigned to.
Jeff
On 11/2/06, Terry Dobbs <[EMAIL PROTECTED]> wrote:
I have read it many times, I can access that screen and change how the
notification looks, but how do I actually assign that notification to be
used?
----- Original Message -----
From: "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <[email protected]>
Sent: Thursday, November 02, 2006 9:00 AM
Subject: Re: [otrs] Notify new owner of ticket?
> Terry Dobbs wrote:
>
>> I know there is a way to notify the new owner of a ticket, but I cant
>> find it anywhere. Under "Admin" if I click "Notifications" I can see
the
>> en:Agent:OwnerUpdate notification. However, I cannot figure out how
>> to
>> assign this to a user/queue?
>>
>> Anyone have any idea?
>
> Check out the first sentence of the Notifications chapter (http://
> doc.otrs.org/2.1/en/html/x962.html). :o)
>
> Nils Breunese.
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