Terry Dobbs wrote:
To elaborate more...
The options in Preference I see are:
Move notification, ticket lock timeout notification, follow up
notification, new ticket notification.
I want an agent to be notified when I assign them as the owner of a
ticket. I have found OTRS to be very intuitive and have tweaked
Sysconfig to make it robust as I want, however I cant seem to
figure out this very simple problem..
The manual says: "Via their preferences agents and customers can
select the system events for notifications." And that's just like it
is: the agent logs in, goes to his preferences and selects which
notifications (s)he wants to receive.
Nils Breunese.
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